Thank you for visiting and shopping at Portal Games. The following are the terms and conditions that constitute our Shipping Policy.
Portal Games ships to addresses within the 50 states of the U.S.A., Puerto Rico, and Canada. FREE SHIPPING only applies to the continental United States. We ship by estimating the weight of the package. This is the rate calculation you see at checkout to ship from our warehouse to your zip code. Please note shipping of in-stock items will be delayed if the order contains PREORDERS. If you have a 'mixed-cart' and would like the in-stock items to be shipped now, please make two separate orders.
Shipping rates do not include duties, taxes, or other non-routine customs brokerage charges - this applies only to Canadian and other International Orders. We cannot guarantee that you will or will nor be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
FedEx Standard & USPS Standard - 3-5 business days.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Shipment processing time:
All orders are processed within 2-3 business days. Orders are not shipped on holidays and weekends. Shipping of in-stock items will be delayed if the order contains PREORDERS.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates:
Shipping charges for your order will be calculated and displayed at checkout. Prices are calculated by weight based on the products being purchased. At times thresholds for free shipping or additional offers may be automatically applied.
Customs, Duties and Taxes:
Portal Games is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Portal Games is not liable for any products lost or damaged during shipping. Contact us with your situation details.
Please save all packaging materials and damaged goods before requesting a return.